管家部第三季度工作總結(jié)

管家部第三季度工作總結(jié)

第三季度主要工作一、接待任務

第三季度中，班組完成各種大型的接待，分別有七月份高規(guī)格省政府的接待，八月份省軍區(qū)的接待，九月分省外事與集團服務質(zhì)量檢查，以及各種的大型宴會。在各種的大型接待中，班組合理的安排人員，以及在廣大員工停休的情況下出色的完成了各種的大型接待任務。二、培訓工作

在第三季度培訓中，在安全方面重點對員工的上下班途中的安全進行培訓，比如交通安全、行車安全等，在其它的安全知識掌握中還對廣大員工的毒品知識，消防知識，火場救援工作的知識重點進行的培訓，保障酒店與員工的安全，在員工業(yè)務知識方面。在七月份開始對員工的基礎(chǔ)知識進行理論培訓，再一次的進行鞏固，八月份班對員工進行實際操作的現(xiàn)場培訓。同時利用現(xiàn)場拍照制作成PPT的形式對員工進行再一次的工作糾正。三、設(shè)備與保養(yǎng)

從七月份開始班組對工作安排作了較大的調(diào)整，增設(shè)晚班，這樣一來保障了外圍與大堂的保養(yǎng)力度。從七月份開始，一樓大堂地面循環(huán)保養(yǎng)三次下平均第月一次的全面保養(yǎng)，五樓地毯每月清洗一次，九月底前全面清浩餐飲包廂椅子二次。包廂地毯與地面二次，各個雪樓層通道地毯全面清洗一次（6F29F），完成娛樂地毯保二次。在保養(yǎng)各個區(qū)域設(shè)備的同時，針對餐飲宴會現(xiàn)場的保潔，班組對每次的宴會后對湖南廳地毯進行吸塵與局部刷洗，保障該區(qū)域的干凈度。四，經(jīng)營節(jié)能舉措

1要求班組員工樹立主人翁意識。不浪費酒店能源。做到人走關(guān)燈關(guān)空調(diào)。

2對班組易耗品進行回收再利用。對班組卷紙。鋼絲棉進行回收，重新分卷使用。

3嚴格控制藥水用量。要求員工按標準添加，杜絕浪費。

4、我班組有管理人員成立了質(zhì)檢小組，每周一對各個區(qū)域進行檢查，并在班組會議上進行圖文并茂的形式進行通報改正。

5、基層管理人員加強走動式檢查管理，使其及時發(fā)現(xiàn)問題并能及時的待解決。

五、第四季度工作計劃

1、制定年度設(shè)備的保養(yǎng)計劃，接近年底，元月份前對整個酒店的地面全面保養(yǎng)二次，地毯二次。

2、制定年度考核方案，認真對每員工進行年終大考核。

3、從十月分開始班組員工的工資實行考核套檔制度，根據(jù)員工的績效考核結(jié)果與個人表現(xiàn)進行調(diào)檔，充分調(diào)動員工的積極性。4、做好年底銷售任務，圣誕節(jié)與春節(jié)的銷售工作。5、加強員工的技能的訓練，保障員工年終考核的通過。6、加強員工的素質(zhì)教育。培養(yǎng)員工的酒店意識。

擴展閱讀：賓館前廳部總臺小組年度工作總結(jié)

賓館前廳部總臺小組年度工作總結(jié)

Found(reexamine)201*yearjobsumsupcollective------TotalstageofministryofantechamberoflimitedcompanyofhotelofShanghaigoldenhillthisyearisgoldenhillguesthousechangesthefirstyearaftermaking,belowthecarethatleadsinvariouspartycard,theYouthLeagueorganizesguidebelow,totalstationgroupcombinesthereexaminejobplanofthebeginningoftheyear,reexamineactivityofbeforewasbeingsummedupafewyears,beganfollowingworkcontinuously,promotetheorderlydevelopmentofactivityof”ofdateofarea“theYouthLeagueintheround.One,takingservicedetailandservicequalityguesthouseseriouslyisserviceindustry,theserviceisthecorethatguesthouseworks,servehouseofperforativeYuBineverytotheguestworksegment.Astheimportantwindowofguesthouse,totalstationgroupknowsclearly,theguestisthefinalcommissionerthatservesquality.OneofregardingtheYouthLeagueof“ofgoldenhillareaasdate”atthesametime,totalstationgroupinsiststodogood“inroutine3meetings”,whenencounteringaguestnamely,greetingofmeetingsmile,meeting,meetingiscommunicated.Theserviceneedstosmile,casttotheguestfrombeginningtoendonlyinordertosmile,theservicejustfillsleaseoflife,theguestcanexperienceustodelivertheservicefromtheheart.Andenterhotelwhentheguestwhen,guestofappellationofactive,enthusiastic,affectionately,thecommunicationofgreetingandlanguagemorepullclosethedistanceofweandguest.Attentionofstaffoftotalinthejobstationiscollectedandbuildguesthistorymaterialatordinarytimes,satisfytherequirementofguestindividuation.Totalstationgroupisinahandasachild,fromdetailproceedwith,accomplishdetailservice,individuationservicetrulyintheservice.Whentheguestisregistered,nurturanceoftotalstationstaffisadvertentthehabitofguestbirthday,ifjustmeetguestasithappensspendsbirthdayduringguesthouselodges,totalstationstaffsignsupforabranchintime,preparebirthdayflowertowaitfortheguestbythebranch,giveaguestasurprise.Theonlineguesttobebeingenterednewly,totalstationstaffnotonlycenterofannouncementroomWuputsacustomer,returnkeepaneyeontheyareguestjoinreticle.Totalstationstaffcarriessuchlittledetailnamely,letaguestgainsatisfactoryexperienceingoldenhillguesthouse.2,itiswiththeguestthis,innovationisfirst“yoursatisfaction,mypursuit”,thisistotalstationgroupiswrittendowninthehead,engraveinawordintheheart.Everyemployeeoftenreceivestotalstationgrouppossiblyphoneofsuchanexteriorline,inquiry“howmuchistoday’syenlistprice?”,thepersonthatdoesnotknowstillmaythinkisonelivesinnguest,notbeactually.Totalstationstaffreceivesthistelephonecalleverytime,alwaysbenottireofitsaresolvedirritatedlytotheguest.Accordingtothelifecharacteristicofbusinessaffairsguestandhabit,totalstationgroupoffers“3fast”serve,registernamelyfast,theserviceisfast,balancethebooksisquick.Serviceskilloftenstillisdiscussedeachotherbetweentotalstationstaffandtrytopopularize,ifextendtheserviceofVIPguesttocommonguesttobeperfectedceaselessly,ceaselesssummary.Theservicedoesnothavefullstop,totalstationstaffholdsto“tobethis”withthepersoninservingaprocess,“3hearts”serves,namelyattentive,enthusiastic,patient”carriesout“toserveatpairoftrivialapersonengagedinsomeparticularpursuitsin.Thearticleofguestlosing,totalstationstaffcontactsaguestactivelyandarrangeexpresscompanytosendgoodsinguesthandassoonaspossible.Totalstationstaffdevelopshisintelligenceanwisdomadequatelystill,perfectpairofcustomerserviceWu.Once,aGermanguesttakestotalstandatrousers,pantsbagslidefastenerisbad,becausetheguestwantstowearthispants,hopeweassoonaspossiblerepair.WashhouseFM201*|PES201*|FIFA

employeealreadycameoffworkatthattime,piecestotalstationstaffissmallsawslidefastener,theknowhowthingsstandandfeelconfidentofhandlingthemintheheart,shecanberepaired,shewasusedonlydidnotfostercordialrelationsbetweenstatesto3minutesoftimeslidefastener,stillgaveavisitortrousersonthespot,theguestisveryhappy.3,thestandorfallthatextendsgroomeddomainguesthousetoservequality,theguestisapprobatedtowhatguesthouseserves,outeachemployeeatus.Forthis,thepassengersourcethatantechamberministryalreadywasaimedatguesthouseformanytimesthisyearbeganantechambertorecieve,thetechnicalabilitythatcontrolssilverdrills,andcommentandappraiseofYouDatangassistantmanager,repassstandardoperatesexplain,maketotalstageeveryemployeecanfluentlynuncupativeoperationflow,undertaketheoperationofeveryemployeeisassessedagainnext,recordresult,groompostfulfiltotalstagereallyeveryemployee,letwrittenthemegillahsimplificationsuchastheoperationflowthatgoup,simpleitsprogramischanged,thethingoftheprogramisstandardized.Growingwhatemployeestrengthensineffectmanagementtogroomatthesametime,ifbein,ambulatediscovertheproblemistimelyinmanagementgroom.Onthefoundationthatdoeswelltogroomdaily,thebranchcooperatesroundorganization,staffofarrangementtotalstationjoinsindustrialcompanygroupappointthe“thatbeginknowsRongMingchitocultivatenewwind,postofbaseoneselfuponbuildsthemeof”ofnewmeritoriousservicetoreadtheactivity.Throughaseriesofgroom,theintegralqualityofgroupofverytotalstation,servequalityfromwhatwentuptostabilizeandincreasetotalstationstaffatall.Anyhow,totalstationgroupwillexplain“satisfactionwiththeaction+theserviceconceptofsurprise”,do”ofdateoftheYouthLeagueasalwaysthisbrand,themanagementthatisgoldenhillguesthouseaddsabricktoaddtile,withwhenallisentered,starttomorrowinall.GroupoftotalstationofgoldenhillguesthouseonOctober23,201*

FM201*|PES201*|FIFA

友情提示：本文中關(guān)于《管家部第三季度工作總結(jié)》給出的范例僅供您參考拓展思維使用，管家部第三季度工作總結(jié)：該篇文章建議您自主創(chuàng)作。

來源：網(wǎng)絡整理 免責聲明：本文僅限學習分享，如產(chǎn)生版權(quán)問題，請聯(lián)系我們及時刪除。

《管家部第三季度工作總結(jié)》由互聯(lián)網(wǎng)用戶整理提供,轉(zhuǎn)載分享請保留原作者信息,謝謝!
鏈接地址：http://www.weilaioem.com/gongwen/654758.html

• 上一篇：房管組工作總結(jié)
• 下一篇：登記員工作總結(jié)