酒店值班經(jīng)理檢查報告

ManageronDutyReport

值班經(jīng)理報告Date/日期ManageronDuty/值班經(jīng)理Basement2/地下二層行政區(qū)域/停車區(qū)域AreasNeedtobeChecked檢查區(qū)域StaffEntrance/員工入口ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度HousekeepingOffice客房部辦公室PlantRooms/設(shè)備間Storehouse倉庫PublicAreas/公共區(qū)域Corridors/Walls/走廊/墻壁Stairs/樓梯Directions/指示牌FireExit/安全通道FireExtinguisher/滅火器Lightings/燈光Extractor/通風(fēng)Lane/車道Others/其它Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Doorshut/門關(guān)閉Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xOffexceptemergencylightings處于關(guān)閉狀態(tài)，應(yīng)急燈除外Inorder/狀態(tài)良好Inorder/狀態(tài)良好GroundFloorParkingArea/一樓停車區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度StaffCanteen員工餐廳Lightings/燈光Lane/車道Others/其它FrontEntrance/酒店前門AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度FlagPole/旗桿Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Locked/Lightsoff/ACoff門上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/x√/xLightings/燈光OutwardappearanceoftheBuilding/酒店樓體外觀Ad&LightBox/廣告牌，燈箱SecurityGuard/保安Stairs/樓梯MainEntranceDoor/大門PlaceMat/防滑地墊GeneralLooking/總體感官Others/其它BackEntrance/酒店后門AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度Lane/車道LaneforDisabled殘疾人通道LobbyArea/大堂區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度Lightings/燈光BackgroundMusic/背景音樂Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)LiftLandingArea/電梯廳Elevator/電梯轎廂Office/辦公室FrontDesk/前臺GreenPlants/綠色植物L(fēng)obbyLounge大堂酒吧Others/其它Level2th/2樓西餐廳AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場ConstructionProgress施工進(jìn)度Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Patrolling/巡視Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xClean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xNightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xLightings/燈光BackgroundMusic/背景音樂Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)Office/辦公室GreenPlants/綠色植物Others/其它Floors26th-32th/26至32樓層AreasNeedtobeChecked檢查區(qū)域Lightings/燈光BackgroundMusic/背景音樂Smell/氣味Corridors/Walls/走廊/墻壁PantryRoom/工作間PlantRoom/設(shè)備間Others/其它Floors33th/33健身房Lightings/燈光Smell/氣味Floor,Wall,Furniture地面，墻壁，家具GreenPlants/綠色植物AC&Extractor空調(diào)和通風(fēng)Gates/柵欄門NightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Conditions標(biāo)準(zhǔn)Inorder/狀態(tài)良好Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Locked/門上鎖Locked/門上鎖Yes/NoActionTaken采取措施√/xInorder/狀態(tài)良好Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好Fresh/鮮活I(lǐng)norder/狀態(tài)良好Locked/門上鎖Safety&SecurityControlRoom/消防監(jiān)控中心StaffonDuty/值班人員LogBook/值班記錄GeneralEnvironment總體環(huán)境Others/其它InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Wellrecorded&Kept/詳細(xì)記錄并保存Clean&tidy,ingoodcondition/整潔，狀態(tài)良好StaffNamesonDuty/各部門當(dāng)班人員姓名HousekeepingCaptain/客房部領(lǐng)班：Receptionist/前臺接待：SecurityGuardinMonitorCentre/監(jiān)控中心保安員：Engineer/工程部維修工：Talkwith2StaffandgettheirFeedbacks&OpinionsonHotelManagement/征求2名酒店員工對于酒店管理的意見1.GoodPoints/優(yōu)點(diǎn)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)/建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TalkwithGuestandgettheirFeedbacks&OpinionsonHotelManagement/征求賓客對于酒店管理的意見1.GoodPoints/優(yōu)點(diǎn)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)//建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Occupancy/出租率TotalRoomsHandoverUp-to-date/酒店房間總計Completedby/值班經(jīng)理簽名:Time/時間：

擴(kuò)展閱讀：酒店值班經(jīng)理檢查表

值班經(jīng)理檢查要點(diǎn)

請各值班經(jīng)理按類填寫此表，于第二天早會上通報后，交給人力資源部。姓名：

日期：

巡視時間任選三個樓層房務(wù)中心電腦房維修中心總機(jī)房總臺消控中心客用公廁11F客用公廁7F客用公廁3F客用公廁2F客用公廁1F消防通道（號）只需檢查一個通道即可北門崗保安值班室鍋爐房男員工更衣室女員工更衣室洗衣房垃圾房

天氣：

巡視區(qū)域檢查情況走廊衛(wèi)生燈光控制工作間走廊衛(wèi)生燈光控制工作間走廊衛(wèi)生燈光控制工作間衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生燈光衛(wèi)生燈光衛(wèi)生燈光衛(wèi)生燈光衛(wèi)生燈光有否障礙物處理結(jié)果衛(wèi)生燈光消防門完好狀況衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生燈光設(shè)備衛(wèi)生燈光設(shè)備衛(wèi)生在崗情況當(dāng)班人姓名衛(wèi)生門童是否在崗儀表是否端正門前交通是否暢通門前車道衛(wèi)生是否干凈大堂大堂所有植物是否干凈、整齊客梯衛(wèi)生是否干凈總臺用品擺放是否整齊燈光控制情況熏衣草大堂吧商務(wù)中心商場當(dāng)班大堂副理姓名當(dāng)天住房率當(dāng)天外賓數(shù)VIP接待情況團(tuán)隊入住接待情況電話服務(wù)：

衛(wèi)生勞動紀(jì)律執(zhí)行情況營業(yè)時間是否正常衛(wèi)生勞動紀(jì)律執(zhí)行情況衛(wèi)生勞動紀(jì)律執(zhí)行情況營業(yè)時間是否正常在崗情況儀表是否端正1、撥打xxxx888檢查接聽電話的正確性及速度如何；2、總機(jī)服務(wù)員禮貌用語如何；

3、抽查5個服務(wù)崗位電話，接電話的禮貌用語如何。

康樂區(qū)域檢查情況巡視區(qū)域棋牌室愛樂KTV健身中心桑拿足浴美容美發(fā)備注：檢查時間服務(wù)態(tài)度、衛(wèi)生儀表儀容設(shè)備狀況營業(yè)時間是否正常客房值班房檢查情況

房號：時間：檢查下列項目清潔及完好狀況臥室家具燈具用品棉織品小酒吧衛(wèi)生通風(fēng)備注：

餐飲部營業(yè)場所檢查情況巡視區(qū)域xxx咖啡吧xx中餐廳xxxx西餐廳xxx大堂吧備注：宴會及大型活動：

今天有否大型宴會活動，有否VIP出席安排場所時間情況

檢查時間服務(wù)態(tài)度、衛(wèi)生儀表儀容設(shè)備狀況營業(yè)時間是否正常YesNo衛(wèi)生間洗臉臺用品浴缸棉織品清潔程度恭桶通風(fēng)YesNo

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