酒店前臺領(lǐng)班年終總結(jié)

轉(zhuǎn)眼間工作又一年了，根據(jù)經(jīng)理的工作安排，我主要負(fù)責(zé)酒店前臺的日常運作和酒店的培訓(xùn)工作，現(xiàn)將201*年度工作情況作總結(jié)匯報。

我深知自己扮演的是一個承上啟下，協(xié)調(diào)左右的角色。每天做的也都是些瑣碎的工作，盡快的理順關(guān)系投入到工作中去是我重要的任務(wù)，全力配合好經(jīng)理日常工作是我的職責(zé)，這就要求我工作意識要強，工作態(tài)度要端正，工作效率要快，力求周全。我每天的職責(zé)是:1、落實經(jīng)理下達的各項指示，管理好所屬員工。2、監(jiān)督服務(wù)員為客人服務(wù)，組織員工現(xiàn)場調(diào)配，確保服務(wù)質(zhì)量。3、檢查下屬服務(wù)員的儀容儀表、禮節(jié)禮貌、工作態(tài)度，并帶領(lǐng)下屬員工做好衛(wèi)生清潔，嚴(yán)格記錄本班員工考勤。4、負(fù)責(zé)服務(wù)所需的物品領(lǐng)用，填寫領(lǐng)用單交保管。5、每日開好班前例會，傳達本店及各部門的指示及通知，總結(jié)上個班次工作情況及注意事項，提出各崗位的服務(wù)要求。6、對所屬區(qū)域的設(shè)備設(shè)施經(jīng)常檢查，確保經(jīng)營區(qū)的設(shè)施、設(shè)備保證良好的狀態(tài)。

我們的服務(wù)就是體現(xiàn)在人性化服務(wù)，要精益求精，為客人營造出一種在家的感覺。我現(xiàn)所擁有的經(jīng)驗還較少，前面還有很多的東西要等著我學(xué)習(xí)。工作中有時也難免會出現(xiàn)失誤之處，出現(xiàn)的問題我會引以為戒，在今后的工作中要再接再厲。

擴展閱讀：酒店前臺領(lǐng)班工作總結(jié)

酒店前臺領(lǐng)班工作總結(jié)

Respectableeverybodyleads:Goodinthemorning!IcallXxx,itisanemployeeofantechamberministrytotalstage.Passedbusinessandenrichweweregreeted201*brand-newandbefullofahope201*.Thestationisheremyriadofmydeepfeeling,canattendthespeechoffirst-classstaff,oftheregardhighlythatrepresentedaleadernotonlyandcolleagueapprobatetheaffirmationthatalsoreflectedeverybodytogoupinworkingabilitytome,againIshouldthankleaderandcolleaguetotrusttomine,thankeverybody!Byjustcameastaffwhentheguildhallgrowsforaforeman,themycandeeppositionthatrealisesofpromotionismenotjust,thecolleaguealsoistheresponsibilityontheleaderexpectationtomeandhimshoulder.Theateveryturninwantingtowanttoworkingnamelywhengoodforemanmakesthemodelofemployee,thecolleaguewantstobeabletoarousetheenthusiasmofworkinthesameplacing,giveattheirsufficientcredit.Iambeingdonesojustabout,accumulatedetailexperienceslowly,amongthejobthatiswithoutreservationtoapplyme,improvethelevelofmanagementofoneself.Awhenserveasaguildhall,Ichangethesmileofguestpersonsatisfactionwiththeenthusiasmofhundredandconsiderateservice.Althoughmyjobisveryaverage,butIneverbecauseitiscommonandforgopursuit.BecauseIamhelpingotherseveryday,guestservesfromwhatsatisfactiongetshere,Ialsogotsatisfactionfrominsidetheeyesofguestsatisfaction,findjoy.Regardtotalstageasforeman,Iwanttobemixedwhenthereceptionofverytotalstagenotjustreceivesilver,theofficestaffofministryofevenresponsibleantechamberworks,ofarticleofresponsibleantechamberministrygetwithreachcustodial,checkonworkattendancetowait.RegardtheXiaoguanofantechamberministryasthehome,Ialwaysabidebyarticlemanagementfieldthetenetoftheguildhall--managingexpenditure,controlgoodcost.Formanagingcharge,controlgoodofficearticlesforuse,smalltogetwithcoreofapenIaskwitholdchangenew.Ioftenremindantechamberministryeachstaffscopywiththewhitepaperthathasusedonesideinteriorusesadata.Iseedownstagegreetingcardisone-timeusetremendouswaste,putforwardnewertowhatreclaimwelcomecardactivelytobeabletobeusedcircularlytothemanager,gotamanageragree.Passthesecontrol,achieveforthehotelclosemakethecontributionwithantechamberdueministry.OfarticlekeepIcanaccomplishconformtoofaccountotherpeople.Respectofcheckonworkattendance,Iholdtoeverydaybepracticalandrealisticdelimitscheckonworkattendance,reportcheckonworkattendanceintimeeverymonths,thosewhomakesurethebranchworksisnormalmove.Givealead:IfIenterintoanelectioncontest,wentuptodayfirst-classstaff,Iwillbeveryglad,butwon’tproud,itcanlashonlymyceaselessprogress,dotheworkweller.IfIdidnotenterintoanelectioncontest,goupIalsowon’tcrestfallen,Iammetmorehard,perfectoneselffurther.Finally,Ithankahoteltoleadtheeducationtomeandsupportagain!Thank!

FM201*|PES201*|FIFA

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